Customer Service

Please refer to the information below to help us best serve you.

I'm ready to purchase the Follow Me but still have a few questions.

Please call and one of our agents will be happy to assist you and answer any questions about the Follow Me.

I've already purchased the Follow Me and have questions about my order.

Please call 800-537-4129 and one of our agents will be happy to assist you and answer any questions regarding your order. Agents are available Monday through Friday, 8:00 AM - 8:00 PM EST to assist you.

I've received my Follow Me and have questions about the product.

Please visit karcher-help.com, where you will find answers to many common questions in our searchable Knowledgebase, available 24/7. If you are unable to locate the information you need, you may also submit an online ticket to our technical support team. This service is offered at no charge to Kärcher customers residing in North America. Customers who prefer not to use our online resources can call our product help agents at 800-537-4129, Monday - Friday 9:00 AM – 8:00 PM EST.

I've received my Follow Me and would like to purchase additional accessories and detergent.

Karcher accessories and detergents are available through many retailers and online stores in the US and Canada. You can also purchase accessories directly from Kärcher. Visit kaercher.com/us/accessory for a complete list of available accessories.

I've received my Follow Me and would like to complete the warranty registration.

For your convenience, you can register your Follow Me online at karcher-register.com. Online registration is quick, free and provides you with a confirmation email. If you prefer to mail in your warranty registration, please complete the warranty card included in the Follow Me's documents, add a stamp and drop it in the mail.

Where can I find the Owner's Manual for the Follow Me?

The owner's manual can be found here